Shipping Information

Shipping

Free Shipping
LAKAPOOKI Inc will ship, FOR FREE, any order within Canada (see below for some exceptions) with a minimum purchase value of $65 before taxes via Expedited Canadian Postal Service or Courier at our own discretion.

Shipping Surcharges
Certain remote areas within Canada have limited delivery service and this results in a high shipping cost. We are unable to offer our free shipping to these areas but do have competitive rates with Canada Post that you can take advantage of. Once we receive your order we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause.
These exception areas include: Yukon, Northwest Territories, Nunvaut & the following postal codes:
British Columbia
V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G
Manitoba
R0B, R8N, R8A, R9A, R0L
Alberta
T0H, T8S, T0G, T0A, T0P
Saskatchewan
S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A
Quebec
G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T
Ontario
P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T
Newfoundland & Labrador
A0P, A0R, A2V, A0K, A0A
Nova Scotia
B0E
Please note that LAKAPOOKI Inc reserves the right not to ship and cancel an order for any reason.

Shipment Receiving Guidelines

These guidelines must be followed in order to ensure the option of returning any of the products purchased:

1. For insurance purposes many packages will require a signature. You must be present to receive, inspect, & sign for your delivery if a signature is required.
2. Before signing/receiving the package:
a. Check to ensure you have received the proper number of packages
b. Check for damaged packaging

3. When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.

4. Immediately unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages they must be reported immediately (within 24 hours) using our Return Policy.
Order Turn-around-Time

It is important to us that we ship your purchase as quickly as possible. We typically ship in-stock orders within 1-4 business days. In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.
*We ship Monday through Friday, excluding holidays.
Keeping Track Of Your Order
Once your purchase has been shipped you will be e-mailed a tracking number to check the status of your order. Due to high theft rates, all orders require the customer to sign for delivery confirmation. We are committed to providing for you the best possible service, if you have any questions please contact us.